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SMART Boards (Technical)

There is no sound coming from my speaker(s).

If you have a ceiling speaker, please check the following items:

  1. Check that the teacher computer audio setting is within the 50-75% range. 
  2. With the remote control, check the projector volume setting.
  3. Audio plug should be in the same projector input as VGA cable.
  4. Teacher computer properly connected to wallplate with all patch cables.

If you have wall speakers with an amplifier, please check the following items:

  1. Check that amplifier power “on” button is on.
  2. Check that the teacher computer audio setting is within the 50-75% range.
  3. Check that 3.5 mini stereo audio cable coming out of the headphone/speaker jack on computer tower is plugged into back of amplifier; then check that the ¼” phono jack (large speaker jack) coming out of the amplifier is connected to the wallplate.

My SMART Board initially worked properly, but now it frequently loses interaction or drops connectivity all together.

  1. Check www.smarttech.com for the latest software updates – On the teacher computer tool bar, right click your SMART Board icon, then click ‘check for updates’
  2. Check www.smarttech.com for the latest firmware updates – On the teacher computer, select My Computer > C: drive > Program File > SMART Technologies > SMART Board drive > SC9-4.1.20

The projector blue screen was perfectly aligned to the SMART Board or screen. When I connect the computer or laptop, the image is no longer fills the screen.

  1. On the ‘Control Panel’ of the teacher computer, adjust the image resolution to a 4:3 proportion; examples:  800x600 or 1024x768.

My SMART Board light turns off after 10 to 15 minutes of ‘non-use.’ I have to tap the SMART Board
to ‘wake’ it up.

  1. The teacher computer goes into a power save mode and terminates USB hub activity. 
    Follow these steps to maintain USB hub power integrity:
    1. Right click  ‘My Computer icon
    2. From the menu choose:  Manage > Device Manager > Universal Serial Bus controllers
    3. Right click ‘USB Root Hub’ properties > Power Management Tab
    4. Un-check the box that says “Allow the computer to turn off this device to save power”
    5. Repeat this step for all USB Root Hubs

SMART Boards (Operational)

How does a SMART Board interactive whiteboard work?

The SMART Board interactive whiteboard connects to a computer with a USB cable (older models use a serial cable) and draws the power it needs from the computer. The SMART Board driver automatically starts when the computer is turned on, and the interactive whiteboard becomes active once the driver is running.

When you connect a digital projector to your computer, you can project the computer image onto the SMART Board interactive whiteboard.

The SMART Board driver converts contact with the interactive whiteboard into mouse clicks or digital ink. This feature enables you to use your finger as a mouse or write overtop of applications.

Do SMART Board interactive whiteboards come with software?

Yes. Award-winning SMART Notebook software is included. It allows you to write and edit notes, control computer applications, write over any application in digital ink, including moving or still video, and record data and audio. (Windows operating systems only.)

Can I use any computer with a SMART Board interactive whiteboard?

SMART Notebook software is required to run the SMART Board interactive whiteboard. You can install SMART Notebook software on any computer running Windows 98 (and later) or Mac OS 8.5 (and later) operating systems. You’ll also need an available serial or USB connection.

For more details read the SMART Notebook system requirements.

Which computer applications can I use?

Any application that you use on your computer will work on a SMART Board interactive whiteboard. Some commonly used applications, such as Microsoft PowerPoint, Excel and Word, and AutoCAD, are especially well integrated for use with SMART Board interactive whiteboards. Depending on the application, you can save files with notes, convert handwriting to text or activate tools when you pick up a pen from the SMART Pen Tray.

While any software will work on a SMART Board interactive whiteboard, some applications are designed specifically for use on interactive whiteboards. These applications may feature large buttons and scroll bars for easy manipulation and low toolbars for easy access by children or seated users.

Can I use it with a floor stand?

Yes. SMART offers a mobile floor stand, if needed. For more information, view our accessories.

How durable is the screen surface?

Extremely durable. The resilient hard-coated, polyester front sheet is secured over a robust aluminum composite backboard. The surface is tear proof, optimized for projection, compatible with dry-erase markers and easily cleaned. With the incredibly low return merchandize authorization rate (RMA) of less than 0.01%, SMART Board interactive whiteboards may be the toughest interactive whiteboards on the market. All SMART Board interactive whiteboards are rigorously tested, designed and produced under ISO 9001:2001 certification standards.

How do I disinfect my SMART Board interactive whiteboard?

The cleaning instructions in your SMART Board interactive whiteboard’s user’s guide are adequate to handle most regular cleaning requirements. However, if you need to disinfect your SMART Board, follow the instructions below.

  1. Before you disinfect your board, shut down or disconnect the computer
  2. You can use a diluted bleach solution to disinfect your SMART Board interactive whiteboard
    • Wet a clean cloth with a solution of 10 percent bleach and 90 percent water
    • Wipe the display surface, Pen Tray and any other surfaces that you want to disinfect
    • Repeat as necessary

SMART Board interactive whiteboards carry no more or fewer germs than other public surfaces such as door knobs or table tops. In environments where you need to regularly disinfect surfaces, follow the procedure above. The cleaning instructions in the user’s guide are available for download from the SMART Support website.

Can someone without SMART Notebook view my notes?

Yes. There are several ways to share notes with someone who doesn't have a SMART Board interactive whiteboard or access to SMART Notebook software.

  •  You can download Notebook interactive viewer at no charge and share files with anyone, even those who don’t have the full version of Notebook software
  •  If you're running the latest version of Notebook software for Windows operating systems, you can save your files as .pdf, .html or .jpg files. To upgrade your software, visit the software library

How does the SMART Board interactive whiteboard know which SMART Pen Tray Tool I'm using?

Optical sensors in the pen tray automatically detect when a tool is lifted and send this information to the computer. If you pick up the red pen, your next contact with the surface will be in red ink. If you pick up the eraser, you’ll erase the ink. LED lights indicate which tool is active. If more than one tool is removed from the tray, the last tool selected will be active.

How do I right-click without a mouse?

Simply press the right mouse button on the SMART Pen Tray, and your next touch will be a right-click.

What makes a SMART Board interactive whiteboard touch sensitive?

The interactive whiteboard surface consists of two sheets of resistive material separated by a small air gap. When you press on the interactive whiteboard you close the air gap and thus register a contact point. This contact point's coordinates are sent to the computer.

Is product training available?

Yes. Schiller's offers a variety of training materials and services to help you get the most from your SMART product. Whether you choose to learn at your own pace free of charge, through instructor-led sessions or
through the reseller who sells you the product, you'll find tools to suit your needs. For more information, visit our training center.

How does the SMART Document Camera work?

The SMART Document Camera displays real-time images of static or moving objects onto a SMART Board interactive whiteboard or other display device. Using Notebook collaborative learning software, you can write over images and capture them with or without annotations. The camera lens can even be aligned to the eyepiece of a microscope to view minute details, and it doesn’t require an optical adapter.

Does it come with a product warranty?

Yes. The SMART Document Camera comes with our standard five-year warranty.

What resources are available for educators?

SMART delivers the most comprehensive portfolio of premium content resources and educator support in the market. SMART’s resources include Notebook software, SMART lesson activities, the SMART Exchange, SMART-accredited software and the SMART Learning Marketplace , a subscription service with over a million copyright-cleared images, video clips, audio files and manipulatives.

What is a SMART Podium interactive pen display?

A SMART Podium interactive pen display is a presentation tool that connects to your computer and projector. The ID350, ID370 and DT770 can be placed on a table, lectern or desk, flush mounted permanently or placed on an adjustable arm to create an interactive presentation environment.

Can I write over video from a VCR or DVD player?

Yes. To write over video, run the VCR or DVD player from the computer (via a video capture card) and play the video through SMART Video Player (included with purchase).

What is the warranty for SMART Podium interactive pen displays?

We offer a limited two-year warranty on all SMART Podium products.

Epson Projectors

The projected image has inverted colors.

  • When the cable was manufactured, the Red, Green, and Blue pins were switched causing colors to cross over.
  • A new VGA cable should correct the distorted colors.

The projected image has a blue, pink or green tint.

  • The projector lamp needs to be replaced.
  • If a new lamp does not correct the color issue, the projector is in need of manufacturer repair.  Most projectors have a 3 year manufacturer warranty.

No image is Projected or a "No Signal" message is displayed.

To troubleshoot no image:

  1. Check the projector Power light is on.  If it is not on, check the projector is plugged into the mains, that the socket is switched on, and then press the power button on the projector.
  2. Check the lens cover has been removed.
  3. Check the cables are securely attached and installed as per the User Guide.
  4. The image source may not be set correctly. Press the Source button on the Control Panel or the Computer, S-Video or Video button on the remote control to select the correct setting.
  5. Check in the Menu section under Video input signal to make sure that has been set correctly to RGB (Monitor) or YCbCr/YPbPR component video.
  6. If using a laptop you may need to press the FN and Monitor key on the keyboard.
The Lamp (Bulb) switches off after a period of time.

Is the warning light indicator red? If so, the projector is overheating which turns the light off automatically.

  1. Leave the projector to cool for a few moments.
  2. Once cooled, check nothing is blocking the ventilation vents.
  3. Check the air filter is clean and clean if necessary.
  4. Turn on the projector.

If the issue persists please contact your support provider for further assistance.

The warning indicator light flashes red at 0.5 second intervals.

The warning indicator light flashing at 0.5 sec intervals indicates a problem with the projection lamp (bulb).

  1. Leave the projector to cool down for a few moments.
  2. Once the projector is cool and the fan has stopped running disconnect the power cord.
  3. Check the lamp is not broken and the lamp cover is securely in place.
  4. Reconnect the power cord and turn on the projector.

If the issue persists disconnect the power cord from the electrical outlet and contact your support provider.

The warning light is flashing red at 1 sec intervals.

This indicates an internal problem with the unit. Disconnect the power cord from the electrical outlet and contact your support provider.

Only part of the image or the message "Not supported" is displayed.

Check the PC's display resolution doesn't exceed the supported resolution and frequency  e.g. XGA  is 1024 by 768  and 60hz. To change the PC settings:

  • Windows: Right-click the desktop, select Properties, click the Settings tab, and select a different resolution.
  • Macintosh OS 9.x: From the Apple menu, choose Control Panels, then click Monitors or Monitors and Sound. Select a different resolution.
  • Macintosh OS X: From the Apple menu, choose System Preferences, then click Display. Select a different resolution.

The Image is wider at the top/bottom of the screen.

This is called keystone and is due to the projection angle not being perpendicular to the screen. To correct use the projectors inbuilt keystone function to adjust the image.

Sharp Projectors

The digital projector's image has a strange, red tint?

The projector might be incorrectly set to display a component video signal instead of another kind, such as RGB or composite video. Follow the manufacturer’s instructions to set the projector to the type of video signal coming from your laptop or other device. For example, on Sharp’s XG-NV6XU, you would press the Menu button and choose Options. Next, select Input Type and set this to Computer/RGB or the appropriate setting for your device. Press ENTER to finish up.

The digital projector’s image is blank or only shows an enlarged part of the image coming from the source computer?

The PC’s display resolution may be set too large, such as 1,600 x 1,200 pixels. Alternatively, the computer’s graphics drivers may not be fully compatible with VESA (Video Electronics Standards Association) standards.
Determine the projector’s supported resolution using its label or users manual. Set the PC’s video resolution to match it. For example, in Windows XP, right-click a blank part of the Desktop and then choose Properties. Under the Settings tab, adjust the Screen Resolution slider. Click Apply and OK. The Settings tab in Display Properties also holds a link to your video card’s driver settings: the Advanced button. Look for settings here that enable your graphics card to send out a VESA-compliant signal. Update your drivers and look for help on the card and/or graphics chip manufacturer’s site, if necessary.

The digital projector’s lamp frequently burns out and needs replacement?

The lamp may not be getting enough airflow to cool it properly, or it may have contaminants on its glass bulb.
Make sure that the projector’s cooling fan is running whenever the lamp is on and don’t unplug the unit until the fan stops. Some projectors, such as those from Sharp, continue to run their fans for a little while after their users turn off their lamps. This cools the bulb so that it’s less vulnerable to damage when it’s moved. Also, be sure to leave ample space around the projector when it’s running so that nothing will block its ventilation. If your projector has an air filter, make sure that it’s not dirty enough to impede the airflow. The filter is intended to protect the bulb from contaminants such as smoke and dust, although avoiding smoky or dusty rooms altogether will help the lamp live longer. In addition, the acidic oil from your fingers can weaken a glass bulb, especially at high temperatures. You can avoid touching the glass when you change the lamp by wearing clean gloves or using a clean cloth.

A Sharp digital projector’s remote control doesn’t work even though it has fresh batteries and the Mouse/Adjustment switch is correctly set to ADJ.?

The Stack setting may be incorrect. At this writing, this applies to Sharp models XGP20XU, XGV10WU, and XGV10XU. Set the Stack setting to Normal, not Slave. You can do this in the Sharp Advanced Presentation Software or using the projector’s buttons. The Normal Stack setting should reset the infrared link to the remote.

The image from a digital projector appears too pink or too green.?

The projector may have an incorrect display setting or a loose or damaged cable. Check the projector’s settings to make sure that its input is reading the proper type of video signal, such as Component or RGB. If this doesn’t help, check the video cable’s connectors on both ends for looseness or bent pins.

If you have additional questions or need assistance, please click on the link
below and fill-out our Request For Service form and a respresentative from the
Audio-Visual Service Team will contact you.



Schiller's Audio-Visual Presentation, 9240 Manchester Road, St. Louis, MO 63144
(314) 968-3650 or 800-366-7244, Fax: (314) 968-1184
Pro Audio-Visual Staff Available: Monday-Friday: 8:00am - 5:00pm